FAQ for UK Players
Every question we get, answered in one place
- £6.24
- 100K on PC
- 2 hours
- to your club
- 21 days
- to ask for a refund
Grouped by what you are doing
Paying, delivery, refunds, the rules — the answers below follow the order in which people usually ask.
If yours is missing, start an order at the order desk and ask the checkout’s live chat before you pay.
When the questions pop up
Most turn up right after payment, when the order page wants backup codes. The answers on codes and on staying out of the game are worth reading beforehand.
Questions about refunds tend to come later; the window and the conditions are below.
Everything people ask us
Which currency will I be charged in?
Euros. The pages show pounds, converted from the euro price at the morning ECB reference rate, but the payment page bills every country in euros, Britain included. Your bank changes that into pounds at its own rate, and a few cards add a foreign payment charge. If the sterling amount matters, check your card terms before paying.
What is the minimum here?
100,000 coins. The payment page will not sell less, and the desk blocks smaller figures. Packs climb to 2M, and your own figure can fall anywhere in between, always at one rate per thousand, so a modest order never costs more per coin.
How soon do coins arrive?
Within the window the payment page names, within 2 hours, through a Comfort Trade. It starts once the order page holds your login e-mail and backup codes. Keep the game and both apps closed until then, as a second session interrupts the seller and drags things out.
How does the handover into my club work?
Someone logs in to your club once with one of your backup codes, lists cards on the Transfer Market and buys them in a way that shifts coins into your balance. All you do meanwhile is keep the game and the apps closed.
Which ways to pay can I use?
Cards from Visa or Mastercard, wallets from Apple and Google, Link, Klarna, plus USDT or USDC. Each one names its own charge beside it. PayPal only works if you ask support before paying; they then send a PayPal request for your order.
Is an account on the payment page required?
It is for coin orders. An unknown address gets an account straight away, with access details mailed to that inbox; a known one logs in first. The account lets you follow the status and talk to support with your order number to hand.
What are backup codes, and where are they?
One-time codes that let a new device into your EA Account when the usual check is not at hand. In Security and Privacy, switch on two-factor authentication and choose View backup codes. Each login during delivery uses up one of them, so send several on the order page.
Is a refund possible after paying?
Yes, within 21 days of paying: in full if delivery proves impossible, in part once it has begun, and less a ten percent fee if you simply changed your mind. A fall in the rate after payment is not refunded, and every request needs the order number.
Is buying coins against EA’s rules?
Yes. EA forbids it and names comfort trades as a problem. Sanctions run from losing the coins to losing the account and can apply the first time. Many still order; decide with that in mind and keep the amount to what you need.
Which tile is mine?
The family you play on: PlayStation for PS4 and PS5, Xbox for One and Series X|S, PC for the EA app, Steam and Epic. Clubs never hop between families, and no Switch offer exists here, so Switch players cannot order on this board.
Got your answer?
Set your platform and pack; the sum shows before you pay.
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